Tuesday, 25 September, 2018

British Airways Says Customers' Financial Data Was Hacked In 380000 Transactions

British Airways British Airways passenger planes Credit Geoff Pugh Telegraph
Kenneth Drake | 10 September, 2018, 09:19

British Airways promises to reimburse any customer who loses money due to the data breach.

BA said on Thursday evening: "British Airways is investigating, as a matter of urgency, the theft of customer data from its website, ba.com and the airline's mobile app".

British Airways promised compensation on Friday to about 380,000 customers affected by a data breach this summer.

The airline had launched an investigation and was communicating with affected customers.

The law of the land: The EU's newly minted General Data Protection Regulation requires that companies take precautions to protect customer data and notify authorities of any breaches within 72 hours.

While reacting to the unfortunate incidence, the airline's chairman Alex Crux apologized for the "the disruption" that the criminal activity may have caused its teeming customers.

The breach covered customers who made bookings between August 21 and September 5, IAG said. However, the stolen data did not include travel or passport details.


Customers are being advised that should they be concerned about potentially being at risk, then they should consider changing their online passwords, monitor bank and other online accounts and be wary that fraudsters may refer to the breach in scam emails. He said the attackers had not broken the airline's encryption but did not explain exactly how they had obtained the customer information.

The incident marks one of the first major data breaches to occur since the enactment of the GDPR, raising the possibility that BA could be one of the first companies to be hit by the new, higher penalties.

"Collectively, this is a blow to our privacy and British Airways joins a growing list of organisations that have faced a knock down punch". "I blocked my card straight away, went to the bank and they said it's ridiculous that BA have allowed this to happen".

"In July, British Airways canceled dozens of flights in and out of London's Heathrow Airport, affecting thousands of passengers", NPR's Frank Langfitt reports from London.

Chris Boyd, lead malware analyst at Malwarebytes, told IT Pro that it's fortunate BA has been able to give a specific time and date range for the data breach.

A 57-year-old Londoner, who also preferred not to give her name, said she is yet to receive any communication from the airline despite someone using her card details to make a purchase.

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